IT Support
If you are interested, email your resume to joinus@bokseng-ipl.com with the job title in the subject line.
Work Type: Full Time, Singapore.
Job Purpose
To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.
Duties and Responsibilities
- Providing first-level helpdesk and end-user support.
- Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.
- Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Repairing equipment and replacing parts as required.
- Managing backup jobs.
- Providing support, including procedural documentation and relevant reports
- Supporting the roll-out of new software and hardware.
- Maintaining records of software licenses.
- Managing IT Assets, inventory and other IT supplies.
- Source and co-ordinate with vendors for procurement, maintenance and support issues.
- Testing and evaluating new technology.
Qualifications & Requirements
- Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
- Required technical troubleshooting skills for Windows 10, 11.
- Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
- Support for handheld smartphones and tablets.
- Monitor and ensures compliance with company’s IT Security policies.
- Patch management.
- Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.
- Willingness to take ownership of task and express interests in learning new technologies and systems.
- Basic knowledge of cybersecurity will be an added advantage.
- Knowledge in use of AI tools would be an advantage.
- Fresh graduates are welcomed to apply.
Working Conditions
5.25 Working days per week.
